- Do I have to pay for the registration?
No, it is free of charge.
- Upon confirmation of an assignment, do I have to pay CampusTutors for the service?
Yes. You will pay us 50% commission after the 2nd week of commencement of tuition, and pay the tutor the remaining 50% after the first one month of tutoring. For subsequent months, tutor will keep the full tuition fee. You can transfer the 50% of tutor's first month earning to our company's bank account via internet banking or automated teller machine (ATM), or simply send us a crossed cheque. This is our administration fee and is therefore non-negotiable.
- How long will I have to wait to get a tutor after doing the online registration?
Upon receiving your Online Registration, our coordinator will get back to you within 24 hours or less by email, sms, or call. It normally takes around 48 hours or less to shortlist a list of tutors for your selection.
- Will the information I provide be safe online?
Rest assured that our company has taken special measures to ensure the utmost confidentiality of all your personal contact information provided during the registration process. We are committed to protecting your privacy and will thus seek your approval before sending out your contact details.
- Can I choose my own tutor?
Yes, you can. Upon registering with us, you can specify your preferences for your choice of tutors. For example, some parents might prefer a female tutor for their own child or vice versa. Some may also state that the tutors be more fluent and familiar with a certain subject to teach their children.
In any case, we would be gladly take note of your requests and try our best to match the perfect tutor for you.
- Do we get to decide on the frequency and time of lesson?
Yes, this is entirely up to your decision. Please state the timing of lessons preferred (e.g. weekend/ weekdays; night/ morning) during registration and we will reflect this to our tutors upon contact in order to find tutor with the most suitable schedule to match your stated lesson times. Tuition fees will be worked out depending on frequency and duration of lesson times as well.
- How much do we need to pay?
How much you are willing to pay depends on you. When you give us your child’s particulars during the registration process, we would also like to know your budget.
You might think that since you are setting the price, you can try to bring it down as low as possible. Though this may be tempting, we urge you not to. A low price does not always equate to good value. We hope to point out that the tutors are earning a living too. Scrimping on their pay will discourage the tutors from putting in more effort during lessons and we are sure that this is not the desired scenario.
Therefore, the fact remains that if you would like a good tutor, one whom which tutors with passion, you cannot afford to scrimp on your child’s tuition fee. We do wish that you would offer a reasonable price and stick to your side of the bargain. If you are unsure of how reasonable is reasonable, we would be glad to offer you our honest advice on present market rates and what not.
- What are the current market rates for tuition fees?
| Level |
Undergrads/
Graduates |
NIE trained teachers |
Full Time |
| Kindergarten | $13-15 | $30-35 | $20-25 |
| Lower Primary | $15-18 | $35-50 | $23-28 |
| Upper Primary | $18-20 | $40-55 | $25-30 |
| Lower Secondary | $22-23 | $55-60 | $28-33 |
| Upper Secondary | $25-30 | $60-65 | $35-40 |
| A Level | $35-40 | $70-100 | $45-50 |
These rates are just an indicative range for your reference and may vary upon tutor’s standard (all of whom we can guarantee to be at least of undergraduate standard) as well as parent’s decision. In any case, do quote us your budget price during registration and we would try our best to find a tutor who is able to meet your budget.
- Can I request to change the tutor if I find that he/she is not suitable?
Yes, you can. If for any reason you are not satisfied with the tutor we recommended, you are allowed to request for a change. Fees for the lessons conducted have to be paid accordingly.
- How can we be sure that the tutor is not a fraud giving false information about his qualifications?
When a tutor registers with us, he or she would have to accept to our agency’s terms and conditions. One of which states that they are obliged to show you proof of their qualifications upon your requests. Failure to do so will provide a valid reason for you to reject their tuition services. Please inform us if such a case occurs, so that we can penalise and blacklist the specific tutor for the benefit of other parents or agencies in future.
Also, if you find it too awkward to ask for proof from them, just let us know and we would be glad to inform them on your behalf.
- Besides filling up the online form, are there any other ways for me to find a tutor through CampusTutors.com.sg?
Yes, you can call us at 97604771 or leave a sms to the mobile number. (Should there be times whereby we can’t answer your call, kindly leave us a voice mail and we will get back to you ASAP)
- Does your agency only supply undergraduate tutors?
No. Although we have a large pool of academically excellent undergraduates as tutors, you may
request for an University graduate or a current school teacher. However, rates for these tutors
will differ.
Naturally, our undergraduate tutors will eventually become graduate tutors once they complete their degree courses. From then onwards, they can decide whether to stay with us as our graduate tutors.
- Do I have to pay for the registration?
There are no charges incurred, but with every successful assignment, the student will pay us 50% commission after the 2nd week of commencement of tuition, and pay you the remaining 50% after the first one month of tutoring. For subsequent months, you will keep the full tuition fees. This is our administration fee and is therefore non-negotiable.
- This is difficult to understand. Can we have an illustrative example?
For example, if the tuition fees as decided upon by the parent is $25/hr for 2 hrs per week. Then in one month, the total fees will amount to $200. Since our policy states that 50% of your first month tuition fees will have to be transacted to us, therefore the student will transfer $100 to our agency.
This only applies for the first month of any tuition assignment handed to you by our agency, after which, any change in frequency of lessons or tuition fees will be solely between you and the parent.
- What are the benefits to register as a tutor with your agency?
Once you have registered with us, your profile will be posted in our database. Upon receiving tuition assignments from clients, we will search through our database for the most suitable match. From there, we might shortlist you as the tutor for our tuition jobs.
- Will I be guaranteed a teaching assignment when I register?
As mentioned previously, searching for the perfect match for our tutoring assignments will be purely based on the information you have submitted to us. Hence, immediate tutoring job offers are not guaranteed as the process of finding the best match for our students takes time.
- Why do I need an University email address to register as a tutor?
Our tuition agency only takes in tutors who are studying in one of our local Universities namely, Nanyang Technological University (NTU), National University of Singapore (NUS), Singapore Management University (SMU), National Institute of Education (NIE), Singapore University of Technology and Design (SUTD) and Singapore Institute of Management (SIM).
We believe in quality tutoring and the top five local Universities undeniably have their academically excellent students, who are capable of providing such an effective service.
By using an University email address to register, our system will automatically send a verification email to that University email address. All you have to do is login into your University email account and verify with us so that we can prove that you are indeed a University student.
I am a full-time teacher. I am a Polytechnic / University graduate. I am keen to be a tutor. What should I do if I do not have an University email account now?
All you have to do is visit the following link: http://www.campustutors.com.sg/beatutor2.php
TAKE NOTE: When asked for your university email address, please specify "graduateapplicant@campustutors.com.sg" as your University email address.
After your registration is complete, please login at http://www.CampusTutors.com.sg and upload a scanned copy of your educational certificates, along with a scanned copy of your graduate certificate (and any other relevant proof), which tells us that you are a graduate, in order to increase your chances of getting a tuition assignment.
- What is the minimum qualification to register?
You must have had learnt the subject that you want to tutor in. We require you to upload a scanned copy of your educational certificates to our database to increase your chances of getting an assignment.
- Where are lessons held?
By default, lessons will be held at the student's home of residence.
- Can I negotiate the tuition rate?
No. As stated in all our emails, we do not entertain the negotiation of tuition rate via SMSes or telephone calls. The tuition rate is the highest amount at which the customer is willing to pay. If you think the tuition rate does not match up to your talents and ability to teach, please avoid applying for that assignment.
- Can I reject a job offer?
Decision to take up a tuition job depends entirely on you. Upon contact from the coordinator, details such as location, days, timings and frequency of lessons, subjects to be taught and tuition fee will be reflected to you. Please base your decision on the above details and upon deciding, contact our coordinator with your reply as soon as possible. Think properly before applying so as to facilitate efficient business dealings.
- I have sent an SMS to apply for an assignment but I do not get any reply. Why is that so?
Our staff will ONLY contact short-listed applicants. We do not reply to each and every tutor who has applied for tuition assignment. If you do not receive any response from us, even though the tuition assignment is still available, it is understandable that you are not selected by the client. Take note that your SMS for tuition assignment does not automatically create any form of obligation for CampusTutors to reply back to you. Refrain from asking this similar question repeatedly via email, SMS or telephone as this will result in your account being suspended.
Ensure that your SMS content includes only the information that we have requested. Nothing more and nothing less. Do not send repeated SMS for the same assignment.
- But I have sent many SMSes before and why have I not been given any assignment?
The reason(s) is due to the following:
1) Customers always choose the best candidate from our list of tutors according to their needs and demands. It is important for you to have a competitive profile.
2) We are uncomfortable with your attitude shown during communication via SMS, telephone or email.
By applying for tuition assignments does not automatically guarantee you tuition assignments. We reserve our right to select the best candidate at our own discretion. Refrain from asking this similar question repeatedly via email, SMS or telephone as this will result in your account being suspended.
- I have sent an SMS and have received a call from CampusTutors. After that, there are no follow-up calls. Why is that so?
Our initial call to ask you for more information is never a confirmation that our customer wants you. You will ONLY be contacted again if you are eventually chosen by our customer.
- I have stopped receiving emails from CampusTutors on the latest tuition assignments and I am unable to log into my account using the correct userid and password. Is my account being suspended?
Yes.
By signing up at our website does not automatically make you a tutor of CampusTutors. We reserve our right to reject an application and the reason(s) may be due to the following:
1) You are ineligible for registration. Please refer to our terms and conditions stated in http://campustutors.com.sg/terms.php
2) You have signed up as a tutor without reading the terms and conditions.
3) Your profile is incomplete.
4) You have not gone through the Singapore educational system and do not have experience in the local syllabus.
5) You do not possess good academical results as compared to the average results of our current tutors. Clients naturally expect tutors to achieve grade 'A' in their Olevel and Alevel examinations for the subject which is being taught. It is important to have achieved grade 'A' for at least 4 Olevel subjects.
6) Your Olevel/ Alevel results, which you have entered, show discrepancies when being compared with the Olevel/ Alevel results, which you have provided to other tuition agencies.
7) You have failed to follow the correct procedures to apply for tuition assignments.
8) You have applied for tuition assignments without ensuring that you fulfill the requirements.
9) You have applied for tuition assignments via SMS but do not have the habit of answering telephone calls or returning missed calls within 24 hours. CampusTutors cannot work with applicant whom it is unable to maintain proper verbal communication with.
10) You have attempted to negotiate the tuition rate after expressing interest in a tuition assignment. As stated clearly in all our emails, we do not entertain the negotiation of tuition rate via SMSes or telephone calls.
11) We are uncomfortable with your attitude shown during communication via SMS, telephone or email.
12) You have asked questions that identify yourself as inexperienced.
13) You have acted irresponsibly in one of the tuition assignments which you have been assigned to.
14) You have given the wrong answers to your student and tried to pass them off as the correct answers. Take note that this is a serious offence in the tuition industry and CampusTutors does not condone such irresponsible and unethical behaviour.
15) You have been blacklisted by other tuition agencies. CampusTutors cannot work with applicant who has integrity and responsibility issues.
16) You are an ex/current coordinator working in another tuition agency.
17) We are not interested and do not foresee a future working relationship with you.
CampusTutors reserves its legal right to approve/ reject any application at its own discretion without providing any further explanation. Once an account has been suspended, we do not entertain further requests to reactivate that account. Avoid sending in further emails pertaining to this issue. In the extreme cases of you sending emails/ SMSes or making telephone calls repeatedly, and thus hindering our business operations, we will not hesitant to seek assistance from the appropriate authorities. Your school, associated with your email address, will be informed. All emails and SMSes are archived.
- I have received a message that says "Error registering!" while trying to register as a tutor in CampusTutors. Why is that so?
By signing up at our website does not automatically make you a tutor of CampusTutors. CampusTutors reserves its right to approve/ reject any application at its own discretion without providing any further explanation. Once your application has been rejected, we do not entertain further requests to approve your application. Avoid sending in further emails pertaining to this issue. In the extreme cases of you sending emails/ SMSes or making telephone calls repeatedly, and thus hindering our business operations, we will not hesitant to seek assistance from the appropriate authorities. All emails and SMSes are archived.
- Why am I not receiving any reply message after sending you an email?
We are not obliged to reply just because you have sent us an email.
Your email is ignored due to the following reason(s):
1) We do not see a need to answer your question.
2) We have already answered a similar enquiry before.
3) The answer to your enquiry can be found in our terms and conditions stated in http://campustutors.com.sg/terms.php
4) We are uncomfortable with your attitude expressed in your email.
5) We are not interested and do not foresee a future working relationship with you.
6) Your questions have nothing to do with the tuition assignments listed on our website.
In the extreme cases of you sending emails/ SMSes or making telephone calls repeatedly, and thus hindering our business operations, we will not hesitant to seek assistance from the appropriate authorities. Your school, associated with your email address, will be informed. All emails and SMSes are archived.
- Can you send the registration verification email to my secondary email address instead?
The purpose of the registration verification email is to verify university email address. Therefore, verification email can only be sent to university email address and not secondary email address like Hotmail, Gmail or Yahoomail.
- I had conducted my first lesson and I realised that my student is a Malay/ Chinese/ Indian/ Taoist/ Christian/ Buddhist/ Malaysian/ Singaporean/ Indonesian/ etc. Why was I not informed of this fact by the coordinator before I had taken up this assignment?
If you have a preference for students from certain races, gender, nationalities and/ or religions, you are supposed to inform the coordinator about it before you apply for any assignment. All customers are different and there are infinite possibilities. The coordinator will never know of your unique preference until after you have informed him/her about it.
On a side note, if you are having problems with regard to such issues, you should not be working in this tutoring service in the very first place.
- I had conducted my first lesson and I realised that my student is a slow learner/ hyperactive child/ unmotivated student/ talkative individual/ overzealous tutee/ etc. Can I terminate this tuition assignment immediately?
No.
You have applied for a tuition assignment, and just like for any other job assignments in the market, you will naturally encounter customers with different personalities and qualities. If you are unable to adapt yourself to meet the needs of different customers, you should not be working in this tutoring service in the very first place.
The minimum commitment period is 1 month. In the event where you terminate an assignment within the first month, CampusTutors will recover its legal share of commission of 50% of the first month tuition fee from you.
- I am having flu-like symptoms and I do not wish to pass on this illness to my student. Can I miss my first lesson?
This is never a good excuse to miss your first lesson. From our experience, the customer is a lot more savvy than you think and does not easily accept explanation like this. If you are truthfully sick and unable to turn up for your first lesson, do produce a medical certificate as stated in our terms and conditions. Your first lesson is the lesson on which your customer judges you the most.
If you are not seriously ill, you are strongly advised to show up for your first lesson. Most of the time, your long-term relationship with your customer depends on the first impression which you make.
